I have not received an email with my password from my (university) school.

Modified on Wed, 26 Oct, 2022 at 10:45 AM

Teachers, pupils and students of an institution do not need to register themselves, but are set up by the administration of their school.

To log in, each user needs his or her e-mail address and a personal password. The temporary password for the first login will be sent to you automatically by e-mail.

If you have not received this e-mail, you can do the following:

Make sure that the correct mail address was used.

Some people have more than one e-mail address. In this case, make sure that you actually check the mailbox of the e-mail address you provided to your school.

Check the spam folder.

In some cases, the automatically sent emails from doozzoo are immediately moved to the spam folder of your mailbox by your mail provider. Check there if you can find the email.

Use the " forgot password " function

If you can't find the email even in the spam folder, you can reset your password yourself and should receive a new email about it.

Follow these steps to reset your password:

1. Go to app.doozzoo.com.

2. Click on "forgot password" under the big button "login.

3. In the window that opens, enter your email address and click "Reset Password".

4. After a short time you should receive an email with a link to reset your password. Click on this link.

Enter a new password and then click on "Reset password".

You can now log in with your e-mail address and the new password.

Contact the administration of your institution

The administration of your school can check which password was automatically assigned to you by doozzoo via the admin access. You can ask them to give you this temporary password. As soon as you change it after your first login, your personally chosen password will of course no longer be visible to anyone.

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